In-Stock vs Back-Order, and Pre-Order Policy
Decal sets and PE sets are carried in stock, however we occasionally need to make them to order. Turn around on decal sets is 5-7 days. Photo-etch details (PE) may can take longer if back-ordered. If the turn-around will exceed 5-7 days, we will notify you, and you can choose to back-order the item or obtain a refund.
3D-Printed Kits are currently made to order by Shapeways and drop-shipped to your door. This process typically takes 1-3 weeks including delivery (usually UPS or USPS in the USA). Shapeways so far has the best resolution for these models. We are keeping an eye on printer technology and at some point may shift some, or all, production in-house. It's rather likely actually, given the progress in technology in the past couple of years.
Occasionally we will offer items for pre-order with a production lead-time which will be clearly stated in the item description. Payment is usually not required at the time of pre-order, but rather when models are ready to ship.
Shipping for orders of decals and PE sets within the United States is a flat $1.50 per order, with shipping via USPS First Class Mail.
Shipping for 3D Printed items is a flat $10.00 per order via UPS or USPS in the United States.
If outside the US, we can ship to nearly any address in the world. Shipping charges will vary by destination and service level. Please contact us for a quote.
Digital content is non-returnable unless the result of our error.
New, unopened physical items may be returned within 30 days of delivery for a full refund.
If you have a quality issue or need to return an item, please Contact Us with your order number and details about the product. We will respond quickly to follow up and see what we can do to remedy the issue.