In-Stock vs Back-Order, and Pre-Order Policy
Most physical items (decal sets and PE sets) are carried in stock, however we occasionally need to make them to order. Turn around on decal sets is 5-7 days. Photo-etch details (PE) may can take longer if back-ordered. If the turn-around will exceed 5-7 days, we will notify you, and you can choose to back-order the item or obtain a refund. Occasionally we will offer items for pre-order with a production lead-time which will be clearly stated in the item description. Pre-order payments are fully refundable if the lead time is exceeded.
Shipping for normal orders of physical products (decals and PE sets) within the United States is a flat $1.50 per order, with shipping via USPS First Class Mail.
We can ship to nearly any address in the world. Shipping charges will vary by destination and service level. Please contact us for a quote.
Digital content is non-returnable unless the result of our error.
New, unopened physical items may be returned within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within a few days of receipt to the return shipper. This time period includes the transit time for us to receive your return (usually 5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.